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Assessment and Practice Operations
Focus areas of review
- Risk management structure/loss control
- Quality indicators
- Patient follow-up
- Diagnostic tracking
- Communication and information flow
- Equipment safety
- Authorization and consent
- Patient flow
- Wait times
- Patient satisfaction
- Patient education
- Provider/Staff education and training and scope of practice
- Process for missed scheduled appointments
- Telephone triage, advice and documentation
- Protocols for response to medical emergencies, behavioral emergencies, and
building/weather emergencies
- Medical Record content and format including: preventive screening; current
medications, herbal supplements and vitamins; current problem list; and medical
history.
- Medication management
- Informed consent, confidentiality and release of information
- Surgical procedures performed in the office
- Sedation protocols
- Office Administration process
- Staff competency
Manual
- Introduction to Risk Management
- RM Staff Contact Information
- Risk Prevention Activities
- Documentation Systems
- Medical Records
- Medication Management
- Claims Management/Litigation Process
- Personnel Policy
- Safety Practices
- Quality Improvement/Peer Review
- Template Tools – Samples
Education Programs
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