Assessment and Practice Operations

Focus areas of review

• Risk management structure/loss control
• Quality indicators
• Patient follow-up
• Diagnostic tracking
• Communication and information flow
• Equipment safety
• Authorization and consent
• Patient flow
• Wait times
• Patient satisfaction
• Patient education
• Provider/Staff education and training and scope of practice
• Process for missed scheduled appointments
• Telephone triage, advice and documentation
• Protocols for response to medical emergencies, behavioral emergencies, and building/weather emergencies
• Medical Record content and format including: preventive screening; current medications, herbal supplements and vitamins; current problem list; and medical history.
• Medication management
• Informed consent, confidentiality and release of information
• Surgical procedures performed in the office
• Sedation protocols
• Office Administration process
• Staff competency

Manual

• Introduction to Risk Management
• RM Staff Contact Information
• Risk Prevention Activities
• Documentation Systems
• Medical Records
• Medication Management
• Claims Management/Litigation Process
• Personnel Policy
• Safety Practices
• Quality Improvement/Peer Review
• Template Tools – Samples

Education Programs