Education

• Patient safety champion training
• Emergency medicine risk reduction
• Disclosure & apology
• Disruptive behavior
• Nursing legalities, physician office practice, OB high risk areas, ED high risk areas
• Healthcare risk management
• Patient safety: A call for action
• Patient Safety leadership
• RCA & critical event investigation
• FMEA
• Ambulatory care risk reduction
• Crisis management
• Just Culture: A Shared Accountability
• Enterprise risk management
• Strategic planning: concepts to execution
• Communication & interpersonal skills
• Handling disruptive behavior
• Medication safety
• High reliability organizations
• Defensive documentation
• EMTALA compliance
• Simulation training for clinical areas
• Teamwork and communication
• Others upon request